What To Ask a Vacation Rental Cleaning Service
Not Every Cleaning Service Can Handle AirBnB Turnovers
When you hire a cleaner for your AirBnB or other a vacation rental, ask about their specific experience with short-term rentals, what their availability is for quick turnarounds, communication methods, any desired specific cleaning checklists (linens, dishes, BBQ), use of supplies (eco-friendly?), backup plans, and insurance/damage policies to ensure reliability and consistent guest satisfaction. Other key questions should cover logistics, standards, and accountability, like how they handle keys, emergencies, and specific guest requests (pets, supplies).
Experience & Reliability
- Experience: How long have you specialized in vacation rentals vs. private homes? Ventura beach experience?
- Team: Do you send the same person/team? Do you have backups for illness/no-shows?
- Availability: Can you handle last-minute bookings or late check-outs? Are they local?
- Accountability: Are you insured, bonded, and what's your damage policy?
Cleaning Standards & Process
- Checklist: Can you provide a detailed checklist (e.g., linens, dishes, BBQ, high-touch areas)?
- Supplies: Who provides supplies? Are you familiar with platform guidelines (Airbnb, Vrbo)?
- Products: Do you use eco-friendly options or specific requested products?
- Inspection: Do you do a final check to ensure everything (WiFi, remotes) works?
Logistics & Communication
- Access: How do you get access (key, code) and manage check-ins/outs?
- Communication: How do you report issues (low supplies, damage) or send updates?
- Pets/Specifics: What's your policy for pets or unique property features (e.g., bunk beds, stainless steel)?
Cost & Billing
- Pricing: Is there a flat rate, or are there extra fees for pets, deep cleans, etc.?
- Payment: How and when do you invoice and accept payment?
Feel free to reach out to us at Ventura Coast Cleaning Services for any questions about keeping your vacation rental home clean and ready for guests.










